BCI Incident Response and Crisis Management Course

Course Duration
2 days, live online

(Please contact us if you prefer face-to-face training.)

Course Accreditation

All students will receive an official certificate of attendance from the Business Continuity Institute (BCI). Completion of this course entitles delegates to 16 CPE/CPD credits.

Who should be interested in this course?

Business Continuity, Resilience and Risk Management professionals, Crisis Management Team (CMT) members, HSE Managers, Communications Managers, HR professionals, Senior Managers, C-Level members and those who require an in-depth and practical understanding of how to build effective Incident Response and Crisis Management capability in their organisations.
This course is also designed for CMT support staff, incident loggists and for those with responsibility for designing and implementing incident response and crisis management structures.

Course Objectives

By the end of the course, students will be able to:

Understand the principles, strategies and techniques of effective incident response and crisis management.
Build and deliver a crisis management capability for their organization using an established best practice framework.
Have a good appreciation of the relationships between problem, incident, business continuity and crisis management.
Acquire the tools and know-how to prepare, implement and maintain a crisis management plan.
Develop an understanding of response teams and their roles and responsibilities within an organizations response structure.

Course Description

This course covers all aspects of developing and implementing an incident response structure and crisis management capability. It begins with learning how to build an incident response structure, as introduced in the Enabling Solutions stage of the Business Continuity Management System (BCMS), into learning how to build a crisis management capability in an organization.

Over 2 days delegates have the opportunity to gain a deeper knowledge and understanding of this subject. It is broken down into modules exploring the concepts and principles of incident and crisis management as per the below graphic. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This course is based on the BCI Good Practice Guidelines 7.0 Edition, and reflects the current global thinking from ISO 22301 and ISO 22361.

Course Methodology

The learning methodology uses a mixture of presentations, discussions, case studies, video content, interactive exercises and knowledge checks to transform participant knowledge into hands-on practice in a safe environment.

Course Fees

The course fees include the BCI royalty fees as well as the learning material. The BCI uses data from the World Bank to determine the pricing structure. The course fees are depending on the place of residency/ company registration. Please contact us for pricing details.